Terms & Conditions

 

SHIPPING

tH and R provides flat rate shipping to the USA. tH and R also offers free shipping on orders over $50 using our promotional code FREEOVER50.

Since tH and R products are handcrafted to order, please allow  1-2 weeks turnaround time from date of order to shipment. To preserve the quality of our products, during extreme temperatures, we reserve the right to either suspend shipping - OR - require signatures upon receipt. tH and R will not be held responsible for shipments left in such conditions.

All orders are shipped USPS ground.

All prices are listed in US dollars and are subject to change without notice.

RETURNS/DAMAGES/CLAIMS

Slight variations in each product are a part of the handcrafted process and are to be expected. To ensure the freshest quality, every candle is hand poured to order. We do except returns of unused products or offer exchanges within 5 days of receipt of goods. Any return shipping is to be covered by the purchaser.

Refused shipments or unauthorized returns will be charged a 20% restocking fee plus all shipping costs.

Damages from shipping must be reported within 5 days of receipt of your shipment. Please forward a photograph of damaged goods with a full description to us. tH and R will file a complaint with the carrier on your behalf. Refunds will not be given; we will replace the exact product if available or issue a credit towards a future order.